Our AML and Verification Policy
We operate Spinsamurai Casino under licence 8048/JAZ2019-049, issued by the Government of Curaçao, and this page sets out exactly how we verify you and protect your funds.
Our AML Commitment
We hold our licence from the Government of Curaçao, and the anti-money-laundering and counter-terrorism-financing rules of that jurisdiction bind every part of our operation. As the compliance team behind Spinsamurai Casino, we treat these obligations as a condition of doing business, not a formality.
Our programme covers customer due diligence, transaction monitoring, suspicious activity reporting and staff training. We apply it equally to every player, whether you deposit AUD via PayID or fund your account with Bitcoin.
When We Verify You
Verification happens at defined points, not randomly. We check your identity at registration, confirm your details before your first withdrawal, and run enhanced checks when your activity crosses certain thresholds.
- At registration: your name, date of birth, email and address are screened against sanctions and politically-exposed-person lists.
- Before your first withdrawal: full identity verification must be completed, and we process it within 24 to 48 hours.
- At any time your cumulative deposits or withdrawals reach a level that triggers enhanced due diligence under our licence conditions.
| Check | Documents required |
|---|---|
| Identity | Government-issued photo ID: passport, driver licence or national ID card |
| Address | Utility bill, bank statement or tenancy agreement issued within the last 3 months |
| Payment method | Photo of the card (first six and last four digits visible), or a screenshot of your e-wallet or crypto wallet showing your name |
Step by Step Verification
Every document you submit is stored on encrypted servers with access restricted to authorised compliance staff. We never share your verification data with third parties except where the law of our licence jurisdiction requires it.
- Log in and open the verification section under your account profile.
- Upload a clear, uncropped photo or scan of your ID document.
- Upload one proof of address dated within the last 3 months.
- If you used a card or e-wallet, upload the payment method confirmation.
- We review your file and notify you by email; we may request a live selfie or a short video call if further confirmation is needed.
Why We Ask About Funds
If your deposits are noticeably out of step with the profile you have given us, or if a single transaction pattern raises a question under our monitoring rules, we may ask you to confirm the source of your funds.
This is not an accusation. It is a legal requirement of our Curaçao licence, and it protects you as much as it protects us. Acceptable evidence includes recent payslips, bank statements, a tax return, a signed contract or documentation of a property sale or inheritance.
How We Monitor Transactions
We run automated and manual checks on deposits and withdrawals around the clock. Withdrawals go back to the same method you used to deposit wherever that method supports it, which is a core anti-money-laundering control: funds must return along the path they arrived.
Our limits are fixed and published: a minimum deposit of 20 AUD, a minimum withdrawal of 30 AUD, and a maximum withdrawal of 7,500 AUD per week. Crypto withdrawals are processed within 0 to 24 hours; fiat withdrawals take up to 3 business days. We charge no fees on either side.
If Verification Fails
Where documents are missing, expired or unreadable, we suspend withdrawals on the account until the issue is resolved. Your deposited funds remain yours, and you can complete verification at any time to lift the restriction.
Where we cannot establish your identity, where documents appear fraudulent, or where we are legally obliged to act, we may close the account and, where the law allows, refund the confirmed balance to your verified payment method. Suspicious activity is reported to the relevant authority under our licence, and in such cases we cannot notify you in advance.
How Long We Keep Records
We retain your verification documents and transaction records for a minimum of five years after the account closes, as required by the anti-money-laundering laws of our licence jurisdiction. After the retention period expires, we delete or irreversibly anonymise the records. You may request confirmation of what we hold about you at any time by writing to [email protected].
Frequently Asked Questions
Do I need to verify my account before I can deposit?
No. You can register and deposit with a minimum of 20 AUD straight away, but full verification is required before your first withdrawal and is processed within 24 to 48 hours.
Which documents do you accept as proof of address?
A utility bill, bank statement or tenancy agreement issued within the last 3 months, showing your full name and residential address.
Why must my withdrawal go to the same method as my deposit?
This is a core anti-money-laundering control. Funds must return along the same path they arrived so we can confirm the payment method belongs to you.
What happens if I refuse to provide source of funds evidence?
We would suspend withdrawals on your account until the requirement is met. Your balance stays intact, and verification can be completed whenever you choose.
Is my verification data safe?
Yes. Documents are stored on encrypted servers, access is limited to authorised compliance staff, and records are deleted or anonymised after the five-year retention period.