Responsible Gaming at Spinsamurai Casino
Gambling should stay entertainment, never a way to make money or escape stress. We built our responsible gaming tools so you stay in control of every session at Spinsamurai Casino, and so help is one call away if things ever feel heavy.
Our Commitment to You
We take your wellbeing as seriously as we take our licence from the Government of Curaçao (8048/JAZ2019-049). Every account has protective tools switched on by default, and our trained team monitors play patterns for early signs of distress.
Reality checks pop up hourly to remind you how long you have been playing and where your balance stands. If our monitoring flags a sudden spike in deposits, chase behaviour or sessions at unusual hours, we reach out privately and offer support before the situation escalates.
Know the Warning Signs
Nobody plans to lose control. These signals show up gradually, and spotting them early is the whole game. Look honestly at this list and ask yourself how many ring true.
- Chasing losses by depositing again straight after a losing session
- Hiding your play from family, friends or your partner
- Borrowing money, or using credit, to keep gambling
- Gambling to escape stress, anxiety or low mood rather than for fun
- Mood swings tied to wins and losses, irritability when not playing
- Exceeding limits you set for yourself, or removing them in the moment
- Losing track of time and neglecting sleep, work or study
Tools You Can Use Today
Every tool below sits in your account under Profile, then Responsible Gaming, and each one takes effect immediately. You can tighten any limit instantly; loosening one has a 24-hour cooling period so the decision is never impulsive.
- Deposit limits: cap the amount you can deposit daily, weekly or monthly at Spinsamurai Casino, from 20 AUD upwards.
- Loss limits: put a hard ceiling on how much you can lose in a set period before play locks.
- Wagering limits: restrict total bets placed within a day, week or month.
- Session limits: automatically log you out after a set number of hours.
- Reality checks: on-screen reminders of session length and net position at intervals you choose.
- Cooling-off period: a short 24-hour or 7-day pause on your account with no bets accepted.
- Self-exclusion: a longer lock-out of 30 days, 6 months or permanent closure, detailed below.
How Self Exclusion Works
Request self-exclusion via live chat or [email protected] and we action it within 24 hours. Once active, your account cannot be reopened, deposits are blocked and all marketing stops, including email and SMS.
| Duration | Balance and open bets | Reactivation |
|---|---|---|
| 24 hours or 7 days | Balance stays in place; open bets settle normally | Automatic reactivation at expiry |
| 30 days | Withdraw any remaining balance during the exclusion | Email request after the 30 days pass |
| 6 months | Withdraw any remaining balance during the exclusion | Formal review request, 7-day waiting period |
| Permanent | Balance returned to your verified withdrawal method | No reactivation; a new account is refused |
Keeping Minors Safe
You must be 18 or over to hold an account with us. Our KYC process verifies your ID, proof of address and payment method before your first withdrawal, and any account failing age checks is closed with funds forfeited.
If minors can reach your device, use parental control software such as Net Nanny, Qustodio or Gamban to block gaming sites, and never leave your session logged in. Keep your login details private, because under our terms you are responsible for all activity on your account.
Free Support in Australia
Our tools manage your account, but trained counsellors help with what sits behind it. These services are free, confidential and available right now.
- Gambling Help Online: 1800 858 858, 24/7 phone counselling, gamblinghelponline.org.au
- Lifeline Australia: 13 11 14, 24/7 crisis support, lifeline.org.au
- Relationships Australia counselling: 1300 364 277, relationships.org.au
- Gamblers Anonymous Australia: free peer support meetings, gamblersanonymous.org.au
Talk to Our Support Team
Our live chat runs 24/7 and every agent can activate limits, cooling-offs or self-exclusion on the spot, no questions asked and no judgement. For anything that needs documentation, email [email protected] and we respond within a day.
If you would rather speak to someone outside the casino first, call Gambling Help Online on 1800 858 858, then let us know what account steps you need. Taking a break is always your call, and we will back it the moment you make it.
Frequently Asked Questions
How do I set a deposit limit on my account?
Open Profile, then Responsible Gaming in your account settings. Choose daily, weekly or monthly, enter your cap, and the limit applies immediately. Lowering a limit takes effect straight away; raising it has a 24-hour cooling period.
What happens to my balance if I self-exclude?
You can withdraw any remaining balance during the exclusion period via your verified withdrawal method. Open bets settle normally, and we pay out any winnings once the bets complete.
Can I reverse a self-exclusion?
Short exclusions of 24 hours or 7 days end automatically. A 30-day exclusion can be reactivated by email request after it expires, and a 6-month exclusion needs a formal review with a 7-day waiting period. Permanent exclusions cannot be reversed.
Where can I get free, confidential help in Australia?
Call Gambling Help Online on 1800 858 858, any hour of the day, or chat via gamblinghelponline.org.au. Lifeline on 13 11 14 is also there 24/7 if you need immediate emotional support.