Our Terms and Conditions

These Terms and Conditions govern your use of our platform at spinsamurai-aud.com. By registering an account or playing with us, you accept every clause set out below. Please read them carefully before you deposit.

Accepting Our Terms

When you register an account, tick the acceptance box or place a real-money wager, you enter a binding agreement with us, SG International N.V., operating under licence 8048/JAZ2019-049 issued by the Government of Curaçao. The agreement takes effect from the moment your account is created and continues until either you or we close it.

We may update these terms from time to time. The version published on this page at the moment you access our platform is the version that applies to your play. If you continue using your account after we publish changes, that continued use counts as acceptance of the updated terms.

• You confirm you have read and understood these terms before your first deposit.
• If any clause conflicts with a specific bonus or promotion rule, the specific rule prevails for that offer.
• If a clause is found unenforceable, the remaining clauses stay in full force.

Who May Play With Us

Eligibility and account rules

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you must not be resident in a restricted territory. Play from the United States, the United Kingdom, the Netherlands, France, Spain, Belgium, Italy, Sweden, Iran or North Korea is not permitted under any circumstances.

Each player may hold one account only. We verify your identity before your first withdrawal: you will need a valid photo ID, proof of address and verification of your payment method. Our verification team processes documents within 24 to 48 hours. You are responsible for keeping your login details secret, and we treat every action taken through your account as your own.

• One account per person, per household, per IP address and per payment method.
• The name on your account must match the name on your ID and payment instruments.
• We may request additional verification documents at any point during your relationship with us.
• Providing false or incomplete information voids all winnings derived from the account.

Deposits and Withdrawals

Payment rules

You can fund your account with PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Bitcoin, Ethereum, Tether or Litecoin, with a minimum deposit of 20 AUD. Withdrawals start from 30 AUD, and we cap withdrawals at 7,500 AUD per week. Crypto payouts are processed within 0 to 24 hours; fiat payouts can take up to 3 business days after our verification checks. We charge no fees on deposits or withdrawals.

Your first withdrawal is released only after we complete KYC verification to our satisfaction. Funds deposited must be wagered at least once before withdrawal. If your account remains dormant for 12 consecutive months, we may apply a monthly administration fee to the remaining balance and will notify you before doing so.

Bonus and Promotion Rules

How our offers work

Bonuses and promotions carry their own specific rules, published alongside each offer. The general principles below apply to every bonus we grant, unless a specific offer states otherwise. Before you activate any bonus, check its wagering requirement, expiry window and eligible games.

When a bonus is active, we limit the maximum bet per spin or round; bets above that limit void the bonus and any winnings from it. Wagers on excluded or forbidden games do not count towards wagering. We may void winnings, cancel bonuses and withhold withdrawals where a bonus has been claimed outside its intended use.

• Each bonus must be wagered the stated number of times before withdrawal.
• Bonuses expire after the period stated in the offer; unused bonus funds are forfeited.
• One bonus per person, per account, per offer; simultaneous bonuses are not permitted unless we say so.
• Real money balance is spent before bonus funds.
• Winnings from free spins are treated as bonus funds subject to the offer's wagering terms.

Conduct We Do Not Permit

Prohibited practices

Fair play is a condition of using our platform. We monitor play patterns and transactions, and we reserve the right to suspend accounts, void winnings and report serious cases to the relevant authorities. Where we detect abuse, the decision on remedies rests with us and is final.

We prohibit the use of VPNs, proxies or any other tool to disguise your true location or access our platform from a restricted territory. Attempts to do so void all balances held in the relevant account.

• Fraud, chargebacks and reversed payments.
• Multiple accounts created to claim the same offer more than once (multi-accounting).
• Bonus abuse, including low-risk betting strategies designed to meet wagering artificially.
• Collusion with other players or third-party coordinated play.
• Bots, automated software, scripts or any non-human play.
• Use of our platform on behalf of another person or by anyone under legal age.

Responsible Play and Self-Exclusion

Your limits and ours

Gambling must stay a form of entertainment, not a source of harm. You can set deposit limits, loss limits and session reminders in your account settings at any time, and you can request a self-exclusion period by contacting our support team, available on live chat 24/7 or at [email protected]. During a self-exclusion we close your account and block marketing to you.

Where our systems or staff notice indicators of potential harm, we may reach out, apply cooling-off measures or require additional verification before play continues. Free, confidential support is available in Australia through Gambling Help Online on 1800 858 858, and we encourage you to use it without hesitation.

• Deposit limits and loss limits apply immediately once confirmed.
• Self-exclusion periods cannot be reversed early once active.
• Dormant self-exclusion requests trigger removal from all promotional communication.

Closing Accounts and Complaints

Your rights and our process

You may close your account at any time by contacting support. We will confirm your identity, settle any outstanding wagers and return your remaining balance to a verified payment method. We may also close or suspend an account where we reasonably suspect breach of these terms, fraud, or risk of harm.

If you have a complaint, contact our support team first and we will try to resolve it directly. Where a complaint cannot be resolved at first contact, it is escalated to our complaints handling process, and you will receive a written outcome. These terms are governed by the laws of Curaçao, and disputes that we cannot resolve together fall under the jurisdiction of the courts of Curaçao.

• Step 1: lodge your complaint with [email protected] with your account details.
• Step 2: our team investigates and responds with a written outcome.
• Step 3: unresolved disputes may be referred to the relevant Curaçao authority or alternative dispute resolution body.

How We Update These Terms

We review these terms regularly and may amend them to reflect changes in law, licensing conditions, our services or our games. Updated terms are published on this page with a revised date, and where a change materially affects your rights we will notify you by email or an in-platform message before it takes effect.

It is your responsibility to check this page periodically. If you do not agree with an updated version, you may close your account before the change takes effect, and the previous terms will govern the closure. Continued play after the effective date confirms acceptance of the amended terms.

Frequently Asked Questions

How long does Spinsamurai Casino take to verify my documents?

Our KYC team verifies ID, proof of address and payment method within 24 to 48 hours of receiving your documents. Your first withdrawal is released once verification is complete.

Can I hold more than one account?

No. We allow one account per person, per household and per payment method. Additional accounts opened to claim the same bonus twice are closed and any winnings voided.

What happens to my balance if I use a VPN?

Using a VPN or proxy to mask your location or access us from a restricted country is a breach of these terms, and we may void the balance of any account involved.

How do I self-exclude from the platform?

Contact our 24/7 support team by live chat or at [email protected] and request a self-exclusion period. We will close your account and stop all marketing to you for the duration you choose.

Do you charge fees on deposits or withdrawals?

No, we charge no fees on deposits or withdrawals. Any third-party processing costs applied by your bank or payment provider are outside our control.